FAQ's

Is this a subscription service?

No Kai 2 You is NOT a subscription service. 
You get to choose and order your meals for delivery up to two times a week.

MENUS and INGREDIENTS

How often do your menus change?

We have a new menu every week. 

What about allergies and ingredients?

Please see Allergies and Ingredients

Where do you source your ingredients from?

Meals are made with fresh seasonal ingredients. 

We source all our ingredients and produce from quality local Christchurch suppliers. 

 

STORAGE and COOKING

Do I have to do any cooking?

No, none at all. Simply heat and enjoy. See Heating Instructions.

Are the meals fresh or frozen?

The meals are delivered fresh to your door.

How long will my meals stay fresh? How should I store them?

Each meal is delivered in a sealed container. Meals should be refrigerated and will stay fresh for up to 3 days.

Can I freeze meals?

Yes, you can freeze meals. If you are planning on freezing a meal, pop it straight into the freezer on arrival. Meals can be kept up to 3 months in a freezer at -18°C.

Thaw meals thoroughly in the fridge before eating. Do not re-freeze once defrosted.

How do I reheat my meals?

See Heating Instructions.

How big are the meals?

The serving size is for one person. Each meal weighs between 450g to 480g.
Meals come in a 980ml recyclable meal container.
  
DELIVERY and PICK UP
What days do you deliver?

Tuesdays and Fridays. See Shipping Information for more details.

What does delivery cost?

$6 per delivery with a minimum order of $42. 

We also offer free pick up from our premises.

See Shipping Information for more details.

Which areas of Christchurch do you deliver to?

See a complete list of post codes under Shipping Information.

 

ORDERING and PAYMENT

When do I have to order? 

By midday Sunday for Tuesday delivery.

By midday Wednesday for Friday delivery.

Can I order on behalf of someone else?

Yes of course. We have a number of customers who order for their family members.

Can I order a whole week of meals at once?

Yes. If you want more than one delivery for your order you will need to add an Extra Shipping Cost and each delivery amount must be at least $30 to qualify for $6 - $8 delivery.

What payment methods do you accept?

We accept all major credit cards.